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Home:
Support: Bookstore
Returns Process - Defective
Bookstore
Returns Process - Defective
Please
read the Bookstore Exchange/Return Guidelines
before proceeding with these instructions.
Definition:
Covenant Product found to be defective in workmanship. An example
would be a CD or tape with poor audio, a book with pages missing, or pages
upside-down. This guideline does not cover broken jewel or tape cases,
shelf-worn product, or damaged material–see the damaged return policy.
Process
to obtain credit for damaged merchandise:
- Once
you're ready to file a defective merchandise claim, the MOST IMPORTANT
STEP is to notify Covenant and obtain a return authorization number.
The best and most convenient method to obtain an R.A. number is to call
us at (800) 662-9545, or fax in the request using the form*
(pdf, 409 Kb). You should be ready to give us the Covenant item #'s,
quantities, and reason you are filing a defective claim.
- Product
found defective must be reported to Covenant within one calendar
year from purchase date (or) the warranty period as offered and
printed on the product.
- If the
above process is followed a credit will be issued once the product is
returned and inspected – we can always re-ship replacement product
immediately, if requested.
- You
should not attempt to return defective merchandise directly to Covenant
without an R.A. number since doing so may cause a disallowance of
a defect claim and forfeit your right to a credit.
Additional
Conditions:
- Credit
will be issued based on Dealer's lowest purchase price paid for that
title.
- The Return
Authorization number must be prominently displayed on the outside of
the boxes and each carton should be mark, 1 of 5 . . .2 of 5 . . .etc.,
so we can account for the number shipped to us.
- In the
case of a defective tape(s) from a set of recordings exceeding 4 cassettes
or CDs, only the defective item(s) will be replaced and the complete
set may not be eligible for credit. Do not send the entire set. You
may refer customers directly to us to replace individual defective tapes
and CDs. Pre-addressed Service Envelopes are available for mailing back
defective tapes or CDs from sets.
If you have any questions about this policy please call customer
service at (800) 662-9545
* If you
click on this link and you don't get an image of the page, you will need
to download Adobe's
Free Acrobat Reader and install it.
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