Shipping and Return Policy
Estimated times for each shipping method only apply to Monday through Friday, please add 1-3 days for your order to be processed prior to shipping.
Economy* (10-14 days)
Standard (3-5 days)
Express (1-2 days)
*Economy shipping option only available on orders for Books, CD's, and DVD's and only available for orders placed online. Economy shipping is sent through USPS Media Mail which is not insured.
*Signature Confirmation is not included in our shipping services. This service can be requested for an additional fee of $3.00 by contacting the internet staff.
You may return any item purchased from Covenant as long as it meets the following conditions:
- Returned merchandise must be received by Covenant within 30 days of the initial shipment.
- Merchandise must be in sellable condition (clean, no crimped pages or broken spines)
- Due to copyright laws; CDs, DVD's, Blu-Ray Discs, and software can be returned only if unopened. If the item you received is sealed in shrink-wrap, this must remain unopened and intact.
You do not need to ask our permission to return an item if it meets the above conditions. If you need to return merchandise due to a manufacturer defect or error in shipping, please contact us to receive a return label.
When returning product, please indicate the reason for your return on the reverse side of the shipment's packing slip and include it in the box. If you no longer have the packing slip, please include a note with your contact information, order number, and reason for return.
Ship all returns to:
- Covenant Communications
- Attn: Returns
- 1226 S. 630 E. #4
- American Fork, Utah 84003
We cannot be responsible for lost or damaged returns. For your protection, you may wish to send your return via FedEx, UPS, or insured mail. We will issue a refund to your account, less the original shipping charge only after receiving your return. Please allow two to three weeks for returns to be processed.
We do not currently ship outside of the United States. If you have questions or concerns please contact us.
Shipping to Jails
We cannot guarantee delivery of product to jails. The majority of prisons and jails will no longer accept shipments of books. They have asked instead to have money put into the inmate's account so they can use the bookstore at that facility. It is best to be aware of the policy at the facility you wish to ship to and follow their instructions.If the shipment is returned to us we will refund the cost of the returned product however the cost of shipping will not be refunded.